Privacy Policy

Privacy Policy

Privacy Policy

At Citadel Zenith Bank, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our services. By accessing or using our banking services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name, date of birth, and contact details (address, phone number, email).
  • Identification documents (e.g., government-issued IDs, passport, social security number).

1.2 Financial Information

  • Account details, transaction history, and payment records.
  • Credit or debit card information, loan details, and investment portfolios.

1.3 Technical Information

  • Device details, IP address, browser type, and usage data when you access our website or mobile app.
  • Cookies and tracking technologies to improve your experience.

1.4 Other Information

  • Communication preferences and feedback.
  • Information provided during customer support interactions or surveys.

2. How We Use Your Information

We use your information to:

  • Provide and manage banking products and services.
  • Process transactions and respond to inquiries.
  • Conduct identity verification and fraud prevention.
  • Personalize your experience and offer tailored financial solutions.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

We may share your personal information with:

3.1 Affiliates and Partners

  • Trusted partners who assist in delivering our services, such as payment processors and credit bureaus.

3.2 Legal and Regulatory Authorities

  • Government agencies, regulators, or courts as required by law.

3.3 Third-Party Service Providers

  • Vendors who provide IT, marketing, and operational support.

3.4 Other Authorized Entities

  • With your consent, we may share information with third parties for specific services or programs.

4. Protecting Your Information

We use advanced security measures to protect your personal data, including:

  • Encryption technologies for data transmission and storage.
  • Multi-factor authentication to secure access to your accounts.
  • Regular security audits and staff training on data privacy.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the removal of your data, subject to legal and regulatory requirements.
  • Restriction: Limit the processing of your data in certain situations.
  • Objection: Opt-out of direct marketing or data sharing.

To exercise your rights, contact us at privacy@citadelzenith.com.

6. Cookies and Tracking

Our website and mobile app use cookies to enhance your experience. You can manage your cookie preferences through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. International Transfers

If your data is transferred outside your country, we ensure that it is protected under applicable data protection laws and agreements.

9. Updates to this Policy

We may update this Privacy Policy periodically to reflect changes in laws, technologies, or services. Updates will be communicated through our website or other official channels.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@citadelzenith.com

By using Citadel Zenith Bank’s services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.